9wkts Terms & Conditions — The Complete Guide to Using the Platform

1 General Terms & Introduction

These Terms & Conditions apply to your use of the 9wkts platform, including its website and mobile app. 9wkts is an internationally licensed online gaming and betting operator, regulated by an international gaming authority.

These Terms & Conditions are available in both English and Bengali. In the event of any interpretive conflict, the English version shall take precedence. However, the Bengali version is maintained as accurately and completely as possible to ensure clarity for Bengali-speaking users.

9wkts reserves the right to update these terms and conditions at any time. It is your responsibility to check this page regularly. Users will be notified of any significant changes via email or in-app notification.

2 Account Registration & Eligibility

To open an account with 9wkts, the following conditions must be met:

• You must be 18 years of age or older.
• Each individual may hold only one account.
• All information provided at the time of registration must be truthful and accurate.
• You must be legally eligible to participate in online betting under the laws applicable in your area.
• Operating an account on behalf of another person or a third party is strictly prohibited.

After registration, 9wkts may request identity verification (KYC) at any time. Failure to cooperate with this process may result in your account being temporarily restricted.

You are solely responsible for the security of your account. Never share your password with anyone. If you suspect unauthorized access to your account, notify us immediately.

3 Betting Rules

Before placing a bet on 9wkts, please familiarise yourself with the following general rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• The odds that apply are those in place at the time the bet is confirmed — any subsequent changes to odds will not affect existing bets.
• If a match or event is cancelled, the stake for that bet is generally returned to your balance.
• Sports Betting settlements are typically processed within 72 hours of the match result being confirmed.
• In the event of any dispute arising from network delays during live betting, 9wkts' decision shall be considered final.
• A maximum stake limit may apply to a single event — full details are shown directly in the bet form.

If incorrect odds are published due to a technical error, 9wkts reserves the right to void the affected bets. This policy is applied fairly — neither users nor the platform will benefit from an unfair advantage.

Football & Other Sports Betting

On 9wkts, you can bet on cricket as well as football, tennis, badminton, kabaddi, and many more sports. Each sport has its own betting markets and rules. In football, for example, the "1X2" market lets you bet on a win, draw, or loss. The "Over/Under" market lets you bet on the total number of goals. Special markets such as "Both Teams to Score" are also available. For the detailed rules of each market, please visit our On the betting page Available.

4 Deposit & Withdrawal Terms

All payment-related activities on 9wkts are handled securely and transparently. The key conditions are:

• Deposited funds may only be used for betting and gaming purposes.
• Withdrawals are processed back to the same payment method used for the deposit — so if you deposited via bKash, your withdrawal will generally be returned to your bKash account.
• KYC verification must be completed before making a withdrawal. Additional verification may be required for larger withdrawal amounts.
• Withdrawals may be temporarily held for verification in cases of suspicious transaction activity.
• Compliance with anti-money laundering policies is mandatory for 9wkts.

For full details on payment methods, minimum and maximum limits, and processing times, please visit our Payments Page View.

5 Bonus & Promotion Terms

9wkts offers welcome bonuses, cashback, free bets, and other promotions from time to time. The following general terms apply to all bonuses:

• Each bonus comes with its own wagering requirement — you must place bets totalling that amount before the bonus funds can be withdrawn.
• Not all betting markets may contribute equally toward wagering requirements when playing with bonus funds.
• Attempting to claim the same bonus more than once may result in account termination.
• Any unused bonus balance will be cancelled once the bonus period expires.
• If you claim a new bonus before completing the wagering requirements of an existing one, the first bonus may be forfeited.

6 Prohibited Activities

The following activities are strictly prohibited on 9wkts. If any of these are detected, your account will be suspended immediately:

• Placing bets using automated bots or software.
• Sharing your account with others or using another person's account.
• Deliberately exploiting incorrect or expired odds for personal gain (arbitrage or odds exploitation).
• Operating multiple accounts from the same individual or household.
• Intentionally operating multiple accounts for the purpose of bonus abuse.
• Using the platform for money laundering or any form of illegal financial transactions.
• Participation in match fixing or sports fraud.
• Any attempt to interfere with or compromise the platform's security systems.

9wkts monitors all transactions and betting activity. If any suspicious activity is detected, 9wkts reserves the right to notify the relevant authorities.

7 Account Closure & Suspension

9wkts may close or restrict an account either on its own initiative or at the user's request. If you wish to close your account yourself, there are two options:

1. Temporary Account Suspension: You can voluntarily suspend your account for a period of 1 week to 6 months. During this time, logging in will not be possible.
2. Permanent Account Closure (Self-Exclusion): To permanently close your account, please contact our support team. Please note that a permanently closed account may not be eligible for reactivation.

If your account is closed with a remaining balance, the funds will be returned subject to the applicable conditions. Bonus balances are generally non-refundable.

When 9wkts initiates an account closure, users are generally given advance notice, unless immediate action is required — such as in cases of fraud or security concerns.

8 Limitation of Liability

9wkts is not liable for the following:

• If a bet is voided or a transaction fails due to an internet connection issue.
• Delays or issues caused by third-party payment gateways.
• Unauthorized access to an account resulting from the user's own negligence.
• Temporary service interruptions caused by unforeseen technical issues.

9wkts is committed to maintaining high service standards and resolving issues promptly. However, our liability for losses arising from unforeseen circumstances is subject to reasonable limitations.

9 Privacy & Data Protection

9wkts treats the security of your personal information as its highest priority. For full details on how your data is collected, stored, and used, please visit our Privacy Policy page.

In short, 9wkts never sells your data or shares it with unrelated third parties. Your information is kept confidential, except with essential partners required to deliver our services (such as payment processors).

10 Responsible Betting

9wkts considers responsible betting a core part of our values. We want our users to enjoy betting as a form of entertainment, not a source of harm.

• The platform offers a deposit limit feature — you can set your own daily or monthly limit whenever you choose.
• If you notice any signs of betting addiction, please contact our support team immediately.
• You can temporarily or permanently close your account at any time.

To learn more about responsible gambling, visit our Responsible Gaming page.

11 Changes to Terms

9wkts reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. All changes will be published on this page before taking effect.

Users will be notified of any significant changes via their registered email or in-app notification. Continued use of the platform after such changes will be considered acceptance of the updated terms.

If you do not agree to the updated terms, you may request account closure and withdraw your remaining balance.

12 Contact & Dispute Resolution

For any questions or disputes regarding the terms, please contact our support team first — most issues can be resolved directly.

• Email: support@9wkts.my
• Live Chat: Available 24/7
• Help Center: /help-center

If your issue cannot be resolved through our support team, you have the option to file a complaint with 9wkts' licensing authority. Our support team will provide you with the details of this process.